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FAQ's


  This page gives you some quick answers to some of our most frequently asked questions. We hope your questions will be answered on this page. If in the event you cannot find the response you need, please do not hesitate to contact us and we will be happy to help.


 Question 1. How do I get on the Internet, what do I need?

 

 Question 2. Which Internet Service Provider (ISP) should I choose?

 

 Question 3. How much will it cost to connect to and surf the Web?

 

 Question 4. What kind of computer specifications do I need to get on the Internet?

 

 Question 5. Do I need to get anything before work on my web site can begin?

 

 Question 6. Is location a problem, are my offices too far away from your offices,

 

 Question 7. How much will it cost for you to design my web site?

 

 Question 8. How long will it take for you to design my site?

 

 Question 9. What kind of information should we include in our web site?

 

 Question 10. How will my site be maintained and updated once it has been completed?

 

 Question 11. What skills or previous experience have you got in web site design?

 

 Question 12. Why should I choose Son Bear Web Publishing to design my web site?

 


Question 1. How do I get on the Internet, what do I need?
Answer. We can arrange for you to get on-line via an Internet Services Provider (ISP). An ISP will provide you with all the necessary software that you will require to configure you computer for Internet use, which is usually just a CD ROM or floppy disk. Aside from this, you need a PC of reasonable specification, a telephone line and a modem. We strongly recommend you buy the FASTEST SPEED modem that you can afford - typically, a modem that functions at 56 kilobytes per second (KBPS) should be sufficient for the needs of most, although if you are a small business, we would suggest you use an ISDN connection which may be more cost effective.  See the basics of buying a computer page.


   Question 2. Which Internet Service Provider (ISP) should I choose?
Answer. This choice is entirely yours. There are hundreds of ISP's around today each offering different levels of service specified to both corporate and residential use. Here are the top ISP's, Click on them, find out more and sign up.
 


Question 3. How much will it cost to connect to and surf the Web?
Answer. Most ISPs these days charge you nothing to actually set up a connection to the internet.
There is however usually a standard monthly fee to your ISP of around $12.95 - $29.95 depending on the complexity of the web site. 


  Question 4. What kind of computer specifications do I need to get on the Internet?
Answer. This will depend on your needs, and of course, whether you intend on using the internet for personal or business use. We can advise you what system would be most appropriate for you, whether you want low cost minimum specification, or 'top of the line', 'state of the art' systems for use in your office.  Visit the basics of buying a computer page.


Question 5. Do I need to get anything before work on my web site can begin?
Answer. You will need to establish yourself an internet connection and obtain some web space but we can take care of all of this for you. We can also arrange for your domain name to be registered and hosted on a fast and reliable commercial server.  You can choose FREE server space that will demand to advertise on each of your pages, or you pay a small monthly fee for servver space and have no advertisements but your own.


  Question 6. Is location a problem, are my offices too far away from your offices,
Answer. Don't worry at all. Your location does not matter.  If necessary, we can conduct our entire business with you via email, telephone or even fax correspondence!  We will regularly keep in touch, as work on your web site progresses, we can upload it to a location on our server called a "Beta site" known only to you. That way, you can keep an eye on how well work is progressing and advise us accordingly or any additions to your site that you may have in mind.


Question 7. How much will it cost for you to design my web site?
Answer. This will depend purely on the size of the site you have in mind and its content. As a guide, Son Bear Charges $80-$120 per  web page that we design and upload to your server.  On average web sites are 3-6 pages.  Fully functional secured credit card e-commerce web pages are a bit more.  See the FREE estimate page or contact Son Bear on-line NOW!

 


Question 8. How long will it take for you to design my site?
Answer. This will depend purely on the type of site you have in mind. Simple information sites with limited graphic content and perhaps up to 10 pages in content will take between 2 and 3 weeks to complete from start to finish. More complicated sites or e-commerce enabled sites could take up to 6 weeks to perfect. We keep the client involved every step of the way asking for feedback and suggestions that can be incorporated into the site design.

 


Question 9. What kind of information should we include in our web site?
Answer. Again, this will depend on what type of site you have in mind. People market and promote information in different ways, but any good web site will contain clear advice on who you are, where you are, what you do, how you can be contacted and the cost of your services.
The key to marketing on the web is to ensure the information you are providing is easy to understand and easily accessible. Graphical content should be carefully integrated into a site so not to hamper download time and navigation should be simple.


  Question 10. How will my site be maintained and updated once it has been completed?
Answer. You can maintain the site any way you want too, and there are several choices on how you may want to do that.  Visit the advertising and management packages page to evaluate our management packages.  Son Bear can train you to manage your site or we can maintain your site for you and make any necessary updates and amendments subject to our Web Site Contract Agreement which we will ask you to sign on completion of your site.  We ask you to sign this mutual agreement purely in the interest of protecting both our intellectual property rights and yours. Once your site is completed, it will be 'owned' by you, or rather, the client for which we have designed the site. However, as authors/creators of the site, we have copyright ownership rights regarding the HTML coding that we use to construct each web site.
This means that by US and International Copyright Law, no modifications may be applied to any site that we create without our written permission being gained first. Alterations to the raw HTML code used to construct any site we build will be an infringement upon our copyright. We also want to protect and prevent the possibility of people stealing our ideas and graphic designs from any web sites we build. This sort of thing would be infringing upon both our copyright and that of our client too; something we obviously want to avoid! We will of course be more than happy to make minor alterations to your site, such as several additional sentences and a couple of image changes free of charge, providing we can be advised of such amendments via email, telephone, fax or "snail mail" communication. Major alterations such as additional custom designed graphics or additional pages will be charged at our current rates.  


Question 11. What skills or previous experience have you got in web site design?
Answer. We are graphic designers and site programmers.  Visit the about Son Bear page and learn more about us.  We are using the industry standard software in web site development making us competent web designers. We can program our own script to create special effects within your pages and we use our creative edge to our best ability by mixing web safe colors and new design to create eye catching effects. Take a look at our recent clients page, these links will give you full details of some of our work.


Question 12. Why should I choose Son Bear Web Publishing to design my web site?
Answer. As a relatively small business, we appreciate the financial restraints that so often set exciting new projects on the back burner. Our ultimate aim is to provide solutions of the highest quality via a personal service at a price that is realistic and affordable. We are here to help however small or demanding your needs may be. We love a challenge and thoroughly enjoy getting involved in exciting new projects that put our skills and abilities as web designers to the test.  We are a small team of professionals specializing in web site design and we take our work very seriously indeed. We make no charge for initial advice, neither do we require deposits for any work we carry out. We will give you a solid FREE estimate on what it will cost to develop, design, analysis and manage your site.  Visit the estimate page for further details. 

 

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